Fast action on the part of Miguel Martinez and the maintenance team at ACS Flooring Group in Houston spared a customer’s commercial wool carpet from almost certain replacement after a cement-based product unexpectedly spilled onto the floor. Miguel, Operations Manager at ACS, describes the scene. “An ARDEX floating cement product had been used on the […]
Suggested Procedures
Recommended Maintenance Procedures for Low Moisture
Learn the standard operating procedures for the low moisture carpet cleaning process.
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Suggested Procedures
Recommended Procedures for Carpet Sanitization
Discover XL North’s step by step suggested procedures for sanitizing carpet along with recommended products to ensure the best possible results.
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Case Studies
Restaurant Carpet Maintenance Case Study
What a difference Tri-State Carpet from Wilmington, Delaware made on a restaurant’s heavily soiled carpet. In this case study, Tri-State’s Valerie Harrison explains the pre-existing carpet conditions and describes the process used to achieve such amazing results.
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Case Studies
Restaurant Carpet Tiles Case Study
At the request of a carpet manufacturer, XL North was asked to offer recommendations for cleaning the carpet in a restaurant chain. The franchisee owner was upset wit the condition of the carpet, even though he’d just had it cleaned, and he believed the carpet was the problem. Learn the simple process XLN’s Bill Luallen […]
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Case Studies
Restaurant Kitchen Carpet Case Study
Recently we were called out to a restaurant in Cleveland, Ohio that had an extreme build-up of kitchen greases in carpet less than two years old. The most notable soiling was in the major walking paths and around the server area and extended from the restaurant’s kitchen into the dining area. With proper chemistry and […]
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Case Studies
Retail Carpet Tile Case Study
In this case study, Bob Deweese of Rite Rug in Columbus, Ohio discusses how Rite Rug turned a carpet cleaning demo into a national account. How? By working to build a relationship with the client and far exceeding their expectations! Learn more on how Rite Rug became involved, the job specs, and the process taken […]
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Standards Matter: Why Floor Care Providers Should Keep the S100 in Their Back Pockets
Commercial floor care service providers are familiar with frequently asked questions from customers. Any technician worth their weight not only understands the details of their craft, but can also accurately provide answers to common customer questions when asked. Answering “who”, “what”, “when”, “where”, or “how” often needs nothing more than a short explanation, but when […]
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Suggested Procedures
Suggested Procedures for Carpet Protector Adhesive Residue Removal
In this set of recommended procedures, learn how to remove the adhesive left behind from protective layers used on nylon, olefin, and polyester carpet fibers. The sticky residue can often be troublesome to get rid of, but by following the procedures suggested in this XL North document, floor care technicians will be able to tackle […]
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White Papers
The 4 Fundamentals of Soil Suspension
Learn the four basic fundamentals of soil suspension in this XLN white paper. With Time, Temperature, Agitation, and Chemical, the ultimate objective is to fully suspend all the foreign material from the carpet fibers to prepare the carpet for its subsequent extraction.
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White Papers
The 4 Types of Surfactants
In this informative XLN resource, learn the science of surfactants and how they’re used in carpet cleaning chemistry.
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White Papers
The 5 Principles of Carpet Cleaning
Every new carpet cleaning technician on your team should be educated on carpet care basics. Learn the five principles of cleaning carpet – dry soil removal, soil suspension, extraction, grooming and drying – in this informative XLN white paper. Also discover the science of soil suspension, how to deal with wicking, and correct wand techniques […]
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White Papers
The Science of Nylon
Learn the history, science, and technology advancements behind nylon and nylon carpet fibers in this informative XLN white paper.
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White Papers
The Science of Reverse Saponification
In this XLN white paper, learn more about the science of reverse saponification, including the common cause, where it frequently happens, and how to correct the issue.
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White Papers
The Science of Soil Composition
In this helpful XLN white paper, learn the science of soil, including what soil is made of, why it’s so damaging to carpet, and what types of equipment should never be used for soil removal.
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Troubleshooting Carpet Cleaning & Maintenance Issues
Often floor care professionals are brought in to clean an area and a first inspection may conclude that the carpet is simply dirty. Or perhaps the carpet has been neglected for awhile and all it needs is a quick extraction to do the trick. However, what has caused the carpet to get to its current […]