If you’ve been in commercial floor care for any length of time, you know the difference between a supplier—and a partner. At XL North, that difference is what we strive to embody daily. It’s not just about selling chemistry. It’s about offering clarity, guidance, and confidence in every call. And sometimes, it feels as simple—and as significant—as picking up the red phone.
Historically, the red phone has symbolized direct, high-level access—like the fabled hotline between world leaders. At XL North, it’s our own metaphor for unmatched customer support. Whether you’re troubleshooting an issue in the field or fine-tuning a training program, our team is always within reach.
“We use XL North chemistry because we get unbeatable technical support. Bill is never more than two rings of the phone away.”
That kind of access defines the relationship we aim to build—one where clients know they’ll never be left hanging, no matter the complexity of the challenge. It’s not just support. It’s a true partnership built on trust, responsiveness, and expert insight.
“This is just what you think of as a true partnership—someone you can come to when you need to troubleshoot or solve a problem on the job.”
And it’s not reserved for long-standing clients. Even first-time customers recognize it instantly:
“This was our first time ordering from XL North, and your swift response confirmed we’re doing business with the right vendor.”
Behind the chemistry lies a company built to serve—not just with products that perform, but with people who show up. The ones who pick up when you call. The ones who help you figure it out when things don’t go as planned.
“When I have a question or a need, they’re always there to help brainstorm with me.”
Yes, we’re proud of what’s in the pail—efficient formulas, manufacturer approvals, industry certifications, concierge ordering. But none of it matters without the people who back it up.
That’s the red phone difference.
Experience more than just chemistry with XL North. Transform your floor care solutions—and never wonder who to call again.
